Website Help & Information
Commonly Asked Questions & Answers: Click Here
Where you'll find answers to a number of general, non-subscription-related questions regarding this site.
For answers to questions regarding Premium Website subscriptions, access and related issues, keep reading below instead.
Video-Based Help Tutorials: Click Here
I've created a number of Video-Based Help Tutorials to guide you through how to use this site; view the videos, resolve viewing issues, download videos, and answer a variety of related questions.
Premium Site Help: Sign-Ups, Cancellations, Renewals, Billing, Login Issues:
Help, I can't login to the Premium Site
If you've just purchased a subscription and can't seem to login for the first time, most often this is due to having selected a username that matches the first part of your email address. In such cases your web browser might be autofilling your complete email address into the login box without you realizing it, resulting in a mismatch with the actual username you selected (very common). Double check that the username you are submitting in the login box exactly matches what you selected and does not include your full email address instead.
If, before reading this, you've already tried several times with the incorrect login, your correct login may be locked out for up to 30 minutes. During this breif period even your correct login will not be accepted. After any repeated login failures you may have to wait 30 minutes before trying again with the correct login, or Contact Us to release the lockout sooner.
For additional information on Login Failures see our Login Failure Page and/or Contact Us for prompt, professional, discreet assistance. In your correspondence be sure to include your username (from the login box to enter the Premium Site) so that we can locate your subscription. Or, if the problem is that you're not sure what that is, providing your CCBILL subscription number or your full real name as supplied for billing purposes will help us quickly locate your subscription.
How do I sign up for the Premium Site?
Go to our Sign-Up Page. If you have any questions or would like assistance, please Contact Us for prompt, professional, discreet assistance.
How do I cancel my "Recurring Monthly" subscription to the Premium Site?
Contact Us for prompt, professional, discreet assistance. Be sure to include your username (from the login box to enter the Premium Site) so that we can locate your account. If you signed up via CCBILL you can also use their CCBILL Support Page, call their toll-free customer service line at: 888.596.9279, or email their support department at: consumersupport@ccbill.com.
My long time subscription expired and I'd like to renew - can I do so without paying the newer prices?
Yes, in most cases.
- We'll continue to renew any non-recurring subscription (1 month, 6 month or 12 month option) at the same rate as before as long as you renew within 30 days of your previous subscription expiring.
- For "monthly recurring" subscriptions that expire unintentionally due to billing problems, including an unexpected change in billing information, we'll also renew, within 30 days of expiration, at the previous monthly rate upon receipt of updated billing information.
- Recurring or other subscriptions that have either been intentionally "canceled" by the customer, or terminated by the website administrator, will not qualify for this same-price renewal offer.
To obtain your same-price renewal under this offer, you'll need to Contact Us directly for prompt, professional, discreet assistance with such a renewal. Be sure to include your username (from the login box to enter the Premium Site) so that we can locate your account.
CCBILL sent me an email saying my "Recurring Monthly" credit card billing failed and that my subscription has expired.
If you'd like to continue your subscription, it is best to contact us directly for assistance with reinstating your subscription, and by simply forwarding the email you recieved directly to us. Also, within 30 days of your subscription being terminated by CCBILL for a failed credit card billing, We will gladly honor your previous subscription pricing and get you reactivated again at the same price as before, even if our new subscription prices have since increased. You'll need to Contact Us directly for this. Be sure to include your Username (from the login box to enter the Premium Site) so that we can locate your account.
How do I change my credit card billing information for my "Recurring Monthly" subscription?
Contact Us for prompt, professional, discreet assistance. Be sure to include your username (from the login box to enter the Premium Site) so that we can locate your account. If you signed up via CCBILL you can also use their CCBILL Support Page, call their toll-free customer service line at: 888.596.9279, or email their support department at: consumersupport@ccbill.com.
How do I change my username and/or password for the Premium Site?
We have to do this for you. Contact Us for prompt, professional, discreet assistance. Be sure to include your current username (from the login box to enter the Premium Site) so that we can locate your account.
Using Download Accelerators, Site Scraping Programs and Proxy Servers
Use of any software that automates and/or accelerates the downloading of content from the Premium Site, is considered beyond normal, reasonable and acceptable use, and is grounds for immediate termination of access rights to the Premium Site, and with no refund on the unused remaining period of the subscription. Such use places an abnormal load on website servers that can result in degraded performance for all other users, and will not be tolerated.
Use of anonymous proxy servers to access the Premium Site site may result in automatic access lockouts and is not recommended.
(For the other 99.9% of you, none of this has any relevance to normal website use.)