Website Help & Information
Revised 6 March 2015
For Specific Video Help: Click Here
Where you'll find detailed information regarding the viewing and downloading of our videos on various systems.
Other Commonly Asked Questions & Answers: Click Here
Where you'll find answers to a number of general, non-subscription-related questions regarding this site.
For answers to questions regarding Premium Website subscriptions, access and related issues, keep reading below instead.
Premium Site Help: Sign-Ups, Cancellations, Renewals, Billing, Login Issues:
Help, I can't login to the Premium Site
If you've just purchased a subscription and can't seem to login for the first time, you're likely not entering your username and password exactly as you entered it on the sign-up form. Check your subscription confirmation email to verify your exact login credentials. Also, if you selected a username that matches the first part of your email address, your web browser might be auto-filling your complete email address into the login box without you realizing it, resulting in a mismatch with the actual username you selected (very common). Double check that the username you are submitting in the login box exactly matches what you selected and does not include your full email address instead.
If, before reading this, you've already tried several times with the incorrect login, your correct login may be locked out for up to 30 minutes. During this brief period even your correct login will not be accepted. After any repeated login failures you may have to wait 30 minutes before trying again with the correct login, or Contact Us to release the lockout sooner if possible.
For additional information on Login Failures see our Login Failure Page and/or Contact Us for prompt, professional, discreet assistance. In your correspondence be sure to include your username (from the login box to enter the Premium Site) so that we can locate your subscription. Or, if the problem is that you're not sure what that is, providing your CCBILL subscription number or your full real name as supplied for billing purposes will help us quickly locate your subscription.
How do I sign up for the Premium Site?
How do I cancel my "Recurring Monthly" subscription to the Premium Site?
Contact Us for prompt, professional, discreet assistance. Be sure to include your username (from the login box to enter the Premium Site) so that we can locate your account. If you signed up via CCBILL you can also use their CCBILL Support Page, call their toll-free customer service line at: 888.596.9279, or email their support department at: firstname.lastname@example.org.
My subscription expired and I'd like to renew - can I do so without paying first-time prices again?
Yes, in most cases.
- We'll continue to renew any non-recurring subscription (3, 6 or 12 month option) for either another fixed period, or on a monthly recurring basis, at the same effective rate as before, as long as you renew within 10 days of your previous subscription expiring.
- For "monthly recurring" subscriptions that expire unintentionally due to billing problems, including an unexpected change in billing information, we'll also renew/reinstate, within 10 days of expiration, at the previous monthly rate upon receipt of updated billing information.
- Subscriptions that have either been intentionally "canceled" by the customer, terminated by the website administrator, or allowed to lapse without renewal for over 10 days from expiration will not qualify for this same-price renewal offer and will be subject to first-time subscription options only.
To obtain your same-price renewal under this offer, you'll need to use our Secure Subscription Renewal Form or Contact Us directly for prompt, professional, discreet assistance with such a renewal. Be sure to include your username (from the login box to enter the Premium Site) so that we can locate your account.
CCBILL sent me an email saying my "Recurring Monthly" credit card billing failed and that my subscription has expired.
If you'd like to continue your subscription, it is best to contact us directly for assistance with reinstating your subscription, and by simply forwarding the email you received directly to us. Also, within 10 days of your subscription being terminated by CCBILL for a failed credit card billing, we will gladly honor your previous subscription pricing and get you reactivated again at the same price as before, even if our new subscription prices have since increased. You'll need to Contact Us directly for this. Be sure to include your Username (from the login box to enter the Premium Site) so that we can locate your account.
How do I change my credit card billing information for my "Recurring Monthly" subscription?
How do I change my username and/or password for the Premium Site?
We have to do this for you. Contact Us for prompt, professional, discreet assistance. Be sure to include your current username (from the login box to enter the Premium Site) so that we can locate your account.
Using Download Accelerators, Site Scraping Programs and Proxy Servers
Use of any software that automates and/or accelerates the downloading of content from the Premium Site, is considered beyond normal, reasonable and acceptable use, and is grounds for immediate termination of access rights to the Premium Site, and with no refund on the unused remaining period of the subscription. Such use places an abnormal load on website servers that can result in degraded performance for all other users, and will not be tolerated.
Use of anonymous proxy servers (including VPN's) to access the Premium Site may result in automatic access lockouts and is not recommended.
(For the other 99.9% of you, none of this has any relevance to normal website use.)